Returns, Refunds and Warranty

How to return or exchange an order, when you get your money back and what the guarantee covers.

Free returns within 30 days of delivery from every country we deliver to. We send you a prepaid return label.

Returns

30-day returns

You can return any item within 30 days of the day you (or a person you designate) receive it, for a refund or an exchange. This policy applies to all orders delivered in the EU and the United Kingdom.

Return the item in its original packaging with all accessories, manuals and documents.
The item should be unused. If it has been handled beyond what is needed to check its nature and how it works, we may deduct its loss of value from the refund.
Include your order number.

Your legal right of withdrawal

Under EU consumer law you may withdraw from a distance purchase within 14 days of receiving the goods, without giving any reason. Our 30-day return period extends this right. You can use the model withdrawal form or simply email us.

Items that cannot be returned

Electric toothbrushes and toothbrush heads whose hygiene seal has been broken after delivery (unless faulty).
Gift cards.

How to return an item

Email info@zevonix.shop with your order number and the item you want to return.
Within 1 business day we send you a return authorisation and a prepaid return label (for built-in ovens and hobs we book a courier collection).
Pack the item securely in its original packaging and attach the label.
Drop the parcel at the carrier’s collection point or hand it to the courier, and keep the receipt.

Return address:
ELECTRODOMESTICOS BUBER S.L. – Returns
Rambla Sant Jordi, 21, 08291 Ripollet, Barcelona, Spain

Return shipping costs

Returns are free of charge. We pay the return shipping for all returns from all delivery countries, whatever the reason for the return.

Refunds

We refund the full amount paid, including the original delivery costs, within 14 days of receiving the returned item (or proof that you have sent it back, whichever is earlier). The refund is made to the original payment method. We email you when the refund is issued; your bank may need a few more days to show it.

Exchanges

You can exchange an item for a different model or colour within 30 days of delivery, free of charge and subject to availability. Any price difference is charged or refunded. We dispatch the replacement within 1–2 business days of receiving the returned item.

Wrong, damaged or faulty item

If you receive the wrong item or it arrives damaged, send us photos of the item and the packaging, ideally within 7 days of delivery. We collect it at our cost and send a replacement or give a full refund.

Warranty

3-year legal guarantee

Every product is new and covered by a 3-year legal guarantee of conformity from the date of delivery under Spanish consumer law (Real Decreto Legislativo 1/2007), which applies to all our orders. If a product is faulty you are entitled to repair or replacement free of charge; where this is not possible, to a price reduction or a refund. Any manufacturer’s commercial guarantee is in addition to these rights.

To make a claim, email info@zevonix.shop with your order number, a description of the fault and, if possible, photos or a short video. We arrange collection at our cost.