Delivery and Tracking

Where we deliver, what it costs, how long it takes and how to track your order.

Delivery is free on every order to all 27 EU member states and the United Kingdom. No minimum order value.

Where we deliver

Delivery countries

European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Outside the EU: United Kingdom (England, Scotland, Wales and Northern Ireland).

We do not deliver to other countries. Only the countries above can be selected at checkout.

Times and costs

Delivery times and costs

Destination	Order processing	Transit time	Total	Cost
Spain (mainland and Balearic Islands)	1–2 business days	2–4 business days	3–6 business days	Free
Other EU countries	1–2 business days	3–7 business days	4–9 business days	Free
United Kingdom	1–2 business days	4–8 business days	5–10 business days	Free

Business days are Monday to Friday, excluding public holidays in Spain. Orders placed after 14:00 (CET) or on weekends are processed the next business day. Built-in ovens and hobs are shipped by pallet courier and may need up to 2 extra business days; the courier contacts you to arrange a delivery slot.

Delivery questions

Frequently asked questions

How do I track my order?

When your order is dispatched we email you the tracking number and a link to the courier’s tracking page. You can also find it under My account → Orders. If tracking has not updated for 3 business days, contact us and we will check with the courier.

Will my items arrive in one parcel?

We ship all items together whenever possible. Large items may arrive separately; each parcel has its own tracking number and there is no extra charge.

Which plug will my appliance have?

Every appliance is supplied with the plug type used in the delivery country: Type C/F (Schuko) for most EU countries and Type G for the United Kingdom, Ireland, Malta and Cyprus. Built-in ovens and hobs that require a fixed connection are installed by a qualified electrician.

Are there customs duties or import taxes?

EU countries: no. All prices include VAT and there are no customs charges within the EU.

United Kingdom: the UK is outside the EU VAT area. We pay all import VAT, customs duties and clearance fees for you. You pay nothing on delivery: the price at checkout is the final price.

Can I change my delivery address?

Yes, until the order is dispatched. Email info@zevonix.shop with your order number and the new address. Once the parcel is with the courier we cannot change the address, but we will help you arrange redelivery.

What if my order arrives damaged?

Please check the parcel on delivery. If the packaging or the product is damaged, take photos and tell us within 7 days so we can file a claim with the courier. We send a replacement or give a full refund at our cost. This does not affect your legal guarantee rights. See Returns and refunds.

Do you charge VAT?

Yes. All prices are in euro (EUR) and include VAT. The VAT amount is shown on your invoice. There are no hidden fees: the amount you see at checkout is the amount you pay (including deliveries to the UK, where we pay all import charges).