{"id":14053,"date":"2026-09-28T21:51:02","date_gmt":"2026-09-28T19:51:02","guid":{"rendered":"https:\/\/zevonix.shop\/faq\/"},"modified":"2026-10-13T13:05:50","modified_gmt":"2026-10-13T11:05:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/zevonix.shop\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\n<style>\n.vp{max-width:960px;margin:0 auto;padding:8px 0 48px;font-family:'Montserrat',system-ui,sans-serif;color:#1b1430}\n.vp h1{font-size:clamp(28px,4vw,40px);font-weight:800;letter-spacing:-.02em;margin:0 0 6px;text-wrap:balance}\n.vp .lead{color:#665e7a;font-size:17px;margin:0 0 28px}\n.vp h2{font-size:22px;font-weight:700;margin:36px 0 14px;text-wrap:balance}\n.vp .kicker{display:inline-block;font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#6d28d9;margin:28px 0 6px}\n.vp .kicker+h2{margin-top:0}\n.vp p,.vp li{font-size:15.5px;line-height:1.65;max-width:72ch}\n.vp ul{padding-left:20px;margin:8px 0 16px}\n.vp li{margin:4px 0}\n.vp a{color:#6d28d9;text-decoration:underline;text-underline-offset:2px}\n.vp .card{background:#fff;border-radius:20px;box-shadow:0 10px 30px rgba(40,12,80,.06);padding:22px 26px;margin:0 0 14px}\n.vp details{background:#fff;border-radius:16px;box-shadow:0 10px 30px rgba(40,12,80,.06);margin:0 0 10px;padding:0 22px}\n.vp summary{cursor:pointer;list-style:none;font-weight:700;font-size:16px;padding:16px 28px 16px 0;position:relative}\n.vp summary::-webkit-details-marker{display:none}\n.vp summary::after{content:\"\";position:absolute;right:2px;top:50%;width:10px;height:10px;border-right:2px solid #6d28d9;border-bottom:2px solid #6d28d9;transform:translateY(-70%) rotate(45deg);transition:transform .2s}\n.vp details[open] summary::after{transform:translateY(-30%) rotate(225deg)}\n.vp details>div{padding:0 0 18px}\n.vp details p:first-child{margin-top:0}\n.vp .grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}\n.vp .box{background:#fff;border-radius:20px;box-shadow:0 10px 30px rgba(40,12,80,.06);padding:22px 26px}\n.vp .box h3{margin:0 0 10px;font-size:17px;font-weight:700}\n.vp address{font-style:normal;line-height:1.7}\n.vp .team{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}\n.vp .team .box h3{margin-bottom:2px}.vp .team .role{color:#665e7a;font-size:13px;margin:0 0 10px}\n.vp .team q{font-size:14px;line-height:1.55;display:block}\n.vp .team q::before,.vp .team q::after{content:\"\"}\n.vp .quote{border-left:3px solid #6d28d9;padding:2px 0 2px 16px;margin:0 0 14px;color:#3d3650}\n.vp .quote b{display:block;margin-top:8px;color:#1b1430}\n.vp .quote small{color:#665e7a}\n.vp .btn{display:inline-block;background:#6d28d9;color:#fff!important;text-decoration:none!important;border-radius:10px;padding:12px 20px;font-weight:700;font-size:14px;text-transform:none}\n.vp .btn:hover{background:#5b21b6}\n.vp .wpcf7-form label{display:block;font-weight:600;font-size:14px;margin-bottom:6px}\n.vp .wpcf7-form p{max-width:none}\n.vp .wpcf7-form input:not([type=submit]):not([type=checkbox]):not([type=radio]),.vp .wpcf7-form textarea,.vp .wpcf7-form select{width:100%;max-width:560px;border:1px solid #e5e7eb;border-radius:10px;padding:12px 14px;font:inherit;font-weight:400;background:#fff;color:#1b1430}\n.vp .wpcf7-form textarea{min-height:150px}\n.vp .wpcf7-form .wpcf7-submit{background:#6d28d9;color:#fff;border:0;border-radius:12px;padding:12px 24px;font-weight:700;font-size:14px;text-transform:none;cursor:pointer;width:auto}\n.vp .wpcf7-form .wpcf7-submit:hover{background:#5b21b6}\n.vp a:focus-visible,.vp summary:focus-visible{outline:3px solid #6d28d9;outline-offset:2px;border-radius:6px}\n.vp [id]{scroll-margin-top:90px}\n@media(max-width:900px){.vp .team{grid-template-columns:1fr 1fr}}\n@media(max-width:640px){.vp .grid2,.vp .team{grid-template-columns:1fr}.vp details{padding:0 16px}}\n@media(prefers-reduced-motion:reduce){.vp summary::after{transition:none}}\n.vp table{width:100%;border-collapse:collapse;margin:8px 0 18px;font-size:15px;background:#fff;border-radius:16px;overflow:hidden;box-shadow:0 10px 30px rgba(40,12,80,.06)}\n.vp th,.vp td{text-align:left;padding:11px 14px;border-bottom:1px solid #efecf5;vertical-align:top}\n.vp th{font-weight:700;background:#f6f3fc}\n.vp tr:last-child td{border-bottom:0}\n.vp .small{font-size:14px;color:#665e7a}\n<\/style>\n<div class=\"vp\">\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lead\">Orders, delivery, returns and payment.<\/p>\n\n<span class=\"kicker\">Orders<\/span><h2>Orders and account<\/h2>\n<details><summary>How do I create an account?<\/summary><div><p>Click <b>My account<\/b> at the top of the page and enter your email and a password. With an account you can track orders, save addresses and see your order history. You can also check out as a guest.<\/p><\/div><\/details>\n\n<details><summary>Can I change or cancel my order?<\/summary><div><p>Yes, until the order is dispatched. Email <a href=\"mailto:info@zevonix.shop\">info@zevonix.shop<\/a> with your order number as soon as possible. If the order has already been dispatched, you can return it free of charge under our <a href=\"\/returns-and-exchanges\/\">30-day returns policy<\/a>.<\/p><\/div><\/details>\n\n<details><summary>Are the products new?<\/summary><div><p>Yes. Every product is new and boxed, with a 3-year legal guarantee. See <a href=\"\/returns-and-exchanges\/#warranty\">Warranty<\/a>.<\/p><\/div><\/details>\n\n<details><summary>Which plug will my appliance have?<\/summary><div><p>Every appliance is supplied with the plug type used in the delivery country: Type C\/F (Schuko) for most EU countries and Type G for the United Kingdom, Ireland, Malta and Cyprus. Built-in ovens and hobs that require a fixed connection are installed by a qualified electrician.<\/p><\/div><\/details>\n\n<span class=\"kicker\">Delivery<\/span><h2>Delivery<\/h2>\n<details><summary>Where do you deliver?<\/summary><div><p>To all 27 EU countries and the United Kingdom. See <a href=\"\/shipping-and-tracking\/\">Delivery and tracking<\/a> for the full list.<\/p><\/div><\/details>\n\n<details><summary>How much does delivery cost?<\/summary><div><p>Delivery is free on every order, with no minimum order value.<\/p><\/div><\/details>\n\n<details><summary>Will I pay customs duties?<\/summary><div><p>No. For deliveries to the United Kingdom we pay all import VAT, customs duties and clearance fees. The price at checkout is the final price.<\/p><\/div><\/details>\n\n<details><summary>How long does delivery take?<\/summary><div><p>We dispatch within 1\u20132 business days. Transit takes 2\u20134 business days within Spain, 3\u20137 to other EU countries and 4\u20138 to the UK.<\/p><\/div><\/details>\n\n<details><summary>How do I track my order?<\/summary><div><p>You receive an email with the tracking number when the order is dispatched. The tracking link is also under <b>My account \u2192 Orders<\/b>.<\/p><\/div><\/details>\n\n<span class=\"kicker\">Returns<\/span><h2>Returns and refunds<\/h2>\n<details><summary>Can I return an item?<\/summary><div><p>Yes, within 30 days of delivery, free of charge. We send you a prepaid return label. See <a href=\"\/returns-and-exchanges\/\">Returns and refunds<\/a>.<\/p><\/div><\/details>\n\n<details><summary>When will I get my refund?<\/summary><div><p>Within 14 days of receiving the returned item, to your original payment method.<\/p><\/div><\/details>\n\n<span class=\"kicker\">Payment<\/span><h2>Payment<\/h2>\n<details><summary>How can I pay?<\/summary><div><p>By Visa or Mastercard credit or debit card. See <a href=\"\/payment-methods\/\">Payment methods<\/a>.<\/p><\/div><\/details>\n\n<details><summary>Do you store my card details?<\/summary><div><p>No. Card payments are processed by our payment service provider over an encrypted connection. We never see or store your full card number.<\/p><\/div><\/details>\n\n<details><summary>Will I receive an invoice?<\/summary><div><p>Yes. A VAT invoice issued by ELECTRODOMESTICOS BUBER S.L. is sent with the dispatch confirmation or on request.<\/p><\/div><\/details>\n\n<h2>Need help?<\/h2><p>Email <a href=\"mailto:info@zevonix.shop\">info@zevonix.shop<\/a>, call <a href=\"tel:+34677876444\">+34 677 876 444<\/a> (Monday\u2013Friday 10:00\u201314:00 and 17:30\u201320:00, Saturday 10:00\u201314:00 (CET)) or use the <a href=\"\/contact-us\/\">contact form<\/a>.<\/p>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Orders, delivery, returns and payment. Orders Orders and account How do I create an account? Click My<\/p>","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14053","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/pages\/14053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/comments?post=14053"}],"version-history":[{"count":1,"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/pages\/14053\/revisions"}],"predecessor-version":[{"id":14538,"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/pages\/14053\/revisions\/14538"}],"wp:attachment":[{"href":"https:\/\/zevonix.shop\/es\/wp-json\/wp\/v2\/media?parent=14053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}